To schedule or change a trip you can email or phone our offices

To cancel or check your trips you can use JAUNT’s Automated Network (JAN), email or by phone

Jan- Helps you easily manage you trips with your phone 24 hours a day. Call JAUNT at (434) 296-6174, and select Option 1 from the main menu: “For general information, to check on or cancel your scheduled trips, press 1.” After you select option 1, you will be able to talk to the system instead of pressing buttons.

Email-  In order for us to complete your request, the following information must be in your email:

• Date of reservation/cancellation
• Your full name
• Whether you use a wheelchair or other mobility device
• If anyone else will be riding with you
• If a car seat is needed
• Daytime phone number and email address
• Physical address of pickup
• Time of appointment (if applicable)
• Time requested for pickup
• Physical address and name of destination, including building/shopping center name
• JAUNT certification number (if applicable)
• Time requested for return pickup (will-calls for doctor appointments only)

If any of the above information is omitted, your request cannot be accepted. DO NOT ASSUME THAT REQUESTS ARE FINALIZED, YOU MUST RECEIVE CONFIRMATION FROM JAUNT FIRST!  Requests must be made at least two business days in advance. Same day reservations or cancellations will not be accepted. We will respond to you between 8:30 a.m. and 4:30 p.m. Monday through Friday only.
No request is finalized until you receive confirmation from JAUNT.

Click below to send your email reservation request.
trips@ridejaunt.org

Phone- To better serve you promptly please have the following information ready for the reservationist:

Physical address of pickup
Time of appointment (if applicable)
Time requested for pickup
Physical address and name of destination, including building/shopping center name

We are committed to helping everyone get where they need to go. Please limit your request to 3 trips per call.