Passenger Conduct
For the safety and comfort of all its customers,
JAUNT has established a policy that addresses instances
where a customer's conduct may adversely affect
others.
Hazardous Conduct: An act which creates the
potential for injury or death to any customer, driver
or the general public.
Abusive Conduct: A verbal or physical act
that is generally offensive, invades the privacy
rights of others or touching another person in a
rude, insolent or angry manner.
Consequences of Hazardous or Abusive Conduct:
JAUNT reserves the right to suspend or terminate
any customer's service in the event of hazardous
or abusive misconduct.
Unintentional Misconduct: Unintentional misconduct
is any act that would qualify as misconduct, but
is the direct and immediate consequence of the customer's
disability. Unintentional misconduct may also qualify
as hazardous or abusive.
Consequences of unintentional misconduct:
May include requiring a personal care attendant,
behavior modification training or termination of
service.
Late Cancellation
and No-Shows
Failure to give JAUNT two hours advance notice that
you will not be able to take a scheduled trip is
considered a no-show. JAUNT reserves the right to
deny, suspend or terminate service to customers
who show a pattern or practice of no-shows.
Audio or Visual Equipment
Customers may not operate any audio or visual equipment
which infringes upon other customer' comfort or
safety or impairs the driver's ability to transport
passengers safely. Examples include: audio/visual
devices without headsets, portable video games that
have sound effects, etcetera.
General Rules
- In order to ensure the vehicle will be on time
for other customers, the driver will not make unscheduled
stops.
- Make reservations as early as possible but no
later than the day before you wish to ride.
- If there are no openings for the time requested,
you may be offered an alternate time, up to one
hour before or after the time you originally requested.
- Customers may not refuse to ride with other customers.
- Customers may not choose the type or style of
vehicle.
- Customers should be prepared for delays due to
traffic or bad weather.
- When scheduling a return trip, please consider
any unexpected delays you may encounter. For example,
if you expect to return at 3:00 PM, please ask for
a 3:15 - 3:30 return time. It is better to wait
a few minutes than to miss your scheduled ride.
- If you miss the vehicle for your scheduled ride,
please call JAUNT at (434) 296-3184. Whenever possible,
another vehicle with be sent as soon as possible.
However, it may take up to three hours to dispatch
another vehicle and you must pay the appropriate
no-show fee.
- Carry-on packages are permitted. JAUNT drivers
can assist with bags under 30 pounds and less than
2 drink-packs. Drivers can make up to 3 trips to
your door. If you have more bags than that, we will
be glad to take them at the curb for you.
- We cannot travel in areas that are unsafe or cause vehicle damage. This includes snow and ice-covered streets and driveways that are too narrow or have tree branches or other hazards that may damage the vehicle.
- All passengers must keep their heads, arms and legs in the vehicle while on board.
- For comfort, safety and cleanliness of the vehicle, eating, drinking, chewing tobacco and smoking are not permitted.
- Prior to departure, the driver will assist you in fastening your seatbelt. All passengers must be properly secured during transport. All passengers must remain in their seats and wear seat belts at all times (including shoulder harnesses when available). All wheelchairs must be secured.
- Children accompanying a paying passenger are considered traveling companions. Children five and under may ride for free, while children six and older must pay the full fare. However, children under 6 must be accompanied by an adult and must ride in an appropriate car seat. You must reserve space for children when scheduling your trip. Children under 4 years must be accompanied by an adult. Unescorted children will not be dropped off without a designated parent, guardian, or other authorized person to meet them.
- All passengers must be ready at least 15 minutes prior to their scheduled pick-up time from home. This policy does not apply to return trips.
- JAUNT will wait a maximum of five minutes upon arriving at the pick-up site. Commuter routes can only wait one minute at each stop.
- Passengers should meet the bus at the curb. Agencies, adult care facilities, and workshop managers must plan to meet arriving passengers who require assistance at the curb. JAUNT may grant exceptions based on passenger needs.
- Payment of fare is required when boarding. Exact change is required – drivers do not carry change. Have your pass, ticket, or exact change ready when boarding.
- Drivers may assist passengers in wheelchairs up or down no more than one step. Please have a family member or other assistant available if you have multiple steps.
- JAUNT is a public transportation system. Passengers cannot choose which vehicle or driver they want for service.
- Passengers must refrain from abusive or rude behavior. Passengers who are verbally or physically abusive to the driver or other passengers will be denied service.
- Please observe the “no-tipping” policy
- Service animals are permitted however, other pets must be in a carrier.
- No hazardous materials are permitted on the vehicle.
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